Frequently Asked Questions

DocxBuddy is an AI-powered document analysis platform that helps you extract insights, summarize content, and interact with your documents through natural language conversations.

We support PDF, DOCX, TXT, Excel (XLSX, XLS), CSV, and common image formats (JPG, PNG, etc.). Excel files are automatically converted to CSV format for optimal AI processing.

Our AI models provide highly accurate analysis with context-aware understanding. The accuracy depends on document quality and clarity, but typically exceeds 95% for well-formatted documents.

Yes! DocxBuddy supports multiple languages including English and Arabic. The AI can analyze documents and respond in your preferred language.

Absolutely! You can ask any questions about your document content, request summaries, find specific information, or get insights. The AI understands context and provides relevant answers.

Free users can upload files up to 10MB, while Pro users can upload files up to 50MB. Enterprise users have custom limits based on their needs.

Yes, all your chat sessions are automatically saved. You can return to any previous conversation and continue where you left off.

Yes, we use advanced OCR technology to extract text from scanned PDFs and images, making them searchable and analyzable.

Yes, we use bank-grade AES-256 encryption for all data. Your documents are encrypted in transit and at rest, and only you have access to your files.

No, we never use your documents to train our AI models. Your data remains private and is used only to provide you with analysis results.

Yes, you have full control over your data. You can delete individual files or your entire account at any time, and all associated data will be permanently removed.

Yes, DocxBuddy is fully GDPR compliant. We follow all EU data protection regulations and provide tools for data portability and deletion.

Yes, we offer a free tier that includes 5 document uploads per month and 100 AI chat messages. No credit card required to start.

Yes, you can cancel your subscription at any time. You'll continue to have access until the end of your billing period.

We accept all major credit cards (Visa, MasterCard, American Express) and process payments securely through Stripe.

Yes, we offer a 30-day money-back guarantee. If you're not satisfied with our service, contact support for a full refund.