This Subscription Policy explains how paid DocxBuddy subscriptions work: what you are buying, how and when you are billed, how renewals and cancellations operate, and who to contact. It forms part of our Terms and Conditions and should be read together with our Refund Policy.
1. Subscription Service
DocxBuddy is offered on a recurring subscription basis. By subscribing, you gain access to the premium features, usage allowances, and document limits available under your selected subscription plan for as long as your subscription remains active.
2. Subscription Plans
The available subscription plans, their prices, and their billing frequency (monthly or yearly) are displayed on our pricing page and on the checkout screen before you complete your purchase. Prices are shown in the currency indicated at checkout and may vary depending on your region, applicable taxes, or payment method. Enterprise and custom plans are governed by their individual agreements.
3. Free Trial
Where a free trial is offered, its length and the features included are stated at the point of sign-up. No payment details are required to start a trial. If a trial converts into a paid subscription, we will make this clear before you provide a payment method, and you will not be charged until the trial period ends and you have chosen a paid plan.
4. Automatic Renewal
Unless cancelled before the end of the current billing period, your subscription will automatically renew for the same duration and at the then-applicable subscription fee. By subscribing, you authorize us and our payment service providers to charge the recurring subscription fee to your selected payment method at the start of each renewal period.
5. Billing
Subscription charges are billed in advance at the beginning of each billing cycle. Payments are processed securely by our third-party payment service providers; DocxBuddy does not store your full card details. Invoices and receipts are available from your account settings. If a payment cannot be processed, we may retry the charge and notify you; your access to paid features may be suspended or downgraded until payment is successfully completed.
6. Cancellation
You may cancel your subscription at any time. Cancellation stops future renewals, and you will continue to have access to the paid features until the end of your current paid subscription period unless otherwise specified. Depending on how you subscribed, cancellation can be completed through:
- Your account: Settings → Subscription → Cancel subscription;
- Your mobile operator: if you subscribed through a carrier billing plan, use the cancellation command shown on your profile page or provided by your operator;
- The Apple App Store or Google Play Store subscription management settings, if you subscribed through a mobile app store;
- Customer support: write to support@docxbuddy.com from the email address on your account.
7. Refunds
Subscription fees are generally non-refundable once charged, except where required by applicable law, where expressly stated in our Refund Policy, or where we have made a billing error. If you believe you have been charged in error, please contact our support team for assistance. For full details on eligibility, the 30-day satisfaction window, exclusions, and how to submit a request, please refer to our Refund Policy.
8. Changes to Subscription Fees
We reserve the right to modify subscription prices from time to time. Any changes will take effect upon your next renewal, where permitted by applicable law. Where required, you will be notified in advance by email, and you may cancel before the new price applies.
9. Service Availability
We strive to maintain uninterrupted access to our services. However, we do not guarantee that the service will always be available or free from interruptions due to maintenance, technical issues, or circumstances beyond our control. Service credits for extended outages are described in our Refund Policy.
10. Changes to This Subscription Policy
We may update this Subscription Policy periodically. The latest version will always be published on our website with the updated effective date. Material changes will be communicated by email or by notice on the website before they take effect.
11. Contact Us
If you have any questions regarding your subscription, billing, or cancellation, please contact us at support@docxbuddy.com or billing@docxbuddy.com. We will make reasonable efforts to respond to your inquiry as promptly as possible.
12. Company Details
DocxBuddy is operated by:
- Company: Visatech S.R.L (limited liability company)
- Address: Via del Lauro 9, 20121 Milan, Italy
- Company registration number: MI - 2631753
- VAT number: IT 11929140967
- Email: support@docxbuddy.com