1. Information We Collect
We collect information you provide directly to us, such as when you create an account, upload documents, or contact us for support.
Personal Information
- Email address
- Name (if provided)
- Profile information
Document Data
- Files you upload to our service
- Document metadata (file names, sizes, upload dates)
- Chat interactions with AI about your documents
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your documents using our AI models
- Send you technical notices and support messages
- Respond to your comments and questions
- Prevent fraud and abuse
3. Data Security and Privacy
We take data security seriously and implement industry-standard measures to protect your information:
- Self-hosted AI: All AI processing is done on our own servers, not third-party AI services
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Strict access controls limit who can access your data
- Regular Audits: We regularly audit our security practices
4. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and prevent fraud
- In connection with a business transfer (merger, acquisition, etc.)
4.1 Payment Processing for Subscriptions
All purchases of subscriptions and other in-app products are processed securely through the Apple App Store's in-app purchase system (StoreKit). We do not collect, store, or process any of your payment card or billing information. That information is collected and secured by Apple in accordance with their terms and policies. We only receive a transaction receipt and purchase status details from Apple to manage your subscription and grant you access to premium features.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You can delete your account at any time, which will result in the deletion of your personal data and uploaded documents.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and data
- Export your data
- Opt out of marketing communications
7. Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: privacy@docxbuddy.com
- Address: Via del Lauro 9, Milan, Italy - 20121